Coronavirus Information

AS FROM MONDAY 23RD MARCH 2020

NEW VISITORS POLICY DURING CORONAVIRUS (COVID-19) OUTBREAK

You can help us to protect our community and keep our home running, therefor we are asking you to support the changes we have made regarding members of families visiting residents. We are doing all we can to keep our residents and staff safe.

Reduced visiting times

Until further notice we are closing the home to all non- essential visits. If a visit is essential, we are hoping the visit can take place between 2pm – 4pm.

We recognise there will be exceptional circumstances for some residents, and we would ask these are discussed with the manager or Senior in Charge.

We recommend that you call your family member/loved one on their own personal telephones or you can call us, but after 12pm as our phones are very busy in the mornings. We will deliver the message as soon as possible.

Increased Infection Control Procedures

When you come into Liskeard Eventide Home you will see special precautions regarding infection control which will continue until further notice.

All visitors will be expected to sign a disclaimer, staff may take your temperature, you will need to wash your hands, use the hand sanitiser gels, wear aprons and gloves (if necessary). If a member of staff is on Reception, they will ensure you are as safe as possible. If the Reception area is unmanned, please press the doorbell on arrival and a member of staff will be with you as soon as possible.

General

In addition to the above, we ask you to consider carefully the potential risk to others before you travel to Liskeard Eventide Home, and whether your journey is completely necessary – you can carry the virus without showing any symptoms.

We apologise for any inconvenience this may cause in the short term. Our aim in asking for your help is to ensure we can continue to deliver safe care by reducing the risk of spreading the virus, so that protect our staff to care for our residents.

As soon as we get back to normal, we will let you know, and we look forward to this!

Thank you for your understanding and please keep safe.

Jennifer Nancarrow-Allen

Registered Manager

19 March 2020